Quarterly Business Review (QBR)

What is a Quarterly Business Review (QBR)?

A Quarterly Business Review (QBR) is a meeting held every quarter between a company and its customers to discuss the past quarter’s performance, review goals, and plan future strategies. QBRs aim to align the company’s services or products with the customer’s business objectives, ensuring long-term satisfaction and strengthening the relationship.

Key Components of a QBR

• Performance Review: Evaluating metrics and key performance indicators (KPIs) from the previous quarter.
• Goal Alignment: Discussing the customer’s goals for the upcoming quarter and how the company can support them.
• Strategy Planning: Identifying new opportunities for growth, optimization, or collaboration.

Related Terms and Concepts

Customer success, key performance indicators (KPIs), customer relationship management, business strategy