Onboarding Process
What is the Onboarding Process?
The onboarding process is a structured approach for integrating new employees or customers into a company. It includes steps to familiarize them with company policies, culture, products, or services, and provides the necessary tools and resources for a smooth transition. Effective onboarding can enhance employee performance or customer satisfaction and improve retention rates.
Steps in the Onboarding Process
- Orientation: Introducing new hires or customers to the company or product.
- Training: Providing necessary skills, tools, or information for effective engagement.
- Follow-Up: Checking in regularly to ensure a smooth transition and address any issues.
Related Terms and Concepts
Training, user experience, employee engagement, customer success