Onboarding Process

What is the Onboarding Process?

The onboarding process is a structured approach for integrating new employees or customers into a company. It includes steps to familiarize them with company policies, culture, products, or services, and provides the necessary tools and resources for a smooth transition. Effective onboarding can enhance employee performance or customer satisfaction and improve retention rates.

Steps in the Onboarding Process

• Orientation: Introducing new hires or customers to the company or product.
• Training: Providing necessary skills, tools, or information for effective engagement.
• Follow-Up: Checking in regularly to ensure a smooth transition and address any issues.

Related Terms and Concepts

Training, user experience, employee engagement, customer success