Onboarding

What is Onboarding?

Onboarding is the process of familiarizing new customers or employees with a company’s products, services, or policies. For employees, it involves orientation, training, and integration into the company culture. For customers, onboarding is about helping them understand how to use a product or service effectively to achieve their goals.

Types of Onboarding

• Employee Onboarding: Introducing new hires to their roles, team, and company policies.
• Customer Onboarding: Guiding new users through product features and functionality to ensure successful adoption.
• Partner Onboarding: Integrating new partners into business operations and aligning on goals.

Related Terms and Concepts

Training, user experience, customer journey, employee engagement